Refund policy
Last updated: 22 September 2026
30-day returns
You can return an item within 30 days of receiving your order.
Condition
Items must be unworn, unwashed and in their original condition with all tags attached. For hygiene reasons, earrings can only be returned unworn and in their original packaging.
How to return an item
- Email support@hanabythesea.com within 30 days of delivery with your order number and the item you would like to return.
- We will reply within 1–2 business days with a return authorisation and the return address.
- Send the item back to the address we provide.
Please do not send anything back before contacting us. Returns sent without a return authorisation cannot be processed.
Return shipping costs
If you are returning an item because you changed your mind, you cover the cost of return shipping. If the item is faulty, damaged or not what you ordered, we cover the return shipping and you are not out of pocket.
Refunds
Once we receive and inspect your return, we will issue your refund to the original payment method within 5 business days. Your bank or payment provider may take a few additional days to show the funds.
Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order for the size or colour you would prefer.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Hana by the Sea · Kas Creatives & Solutions · Terralaan 44, 6515 DS Nijmegen, the Netherlands
Warehouse (dispatch only): 383 Boundary Road, Truganina VIC 3029, Australia
Chamber of Commerce (KvK) 99904691 · VAT NL005418393B25 · support@hanabythesea.com · +61 482 731 946